Question 1

Do you serve European food in the main restaurant

Accepted Answer

Yes

Question 2

Can I pay cash for the room stay when I arrive?

Accepted Answer

Dear Sir/Madam,We accept VISA, Master Card, MAESTRO and AMEX and cash for USD's, EURo'

Question 3

please give detail difference  of features/facility between below options1.All inclusive2.Breakfast lunch dinner

Accepted Answer

Full Board is breakfast, Lunch & Dinner without drinksAll Inclusive is  breakfast, Lunch & Dinner with selective drinks

Question 4

All inclusive  means alcohol included as well?

Accepted Answer

Selected alcohol included

Question 5

Do you serve hilal food ?

Accepted Answer

We do serve halal foods

Question 6

HiCan you arrange PCR test on departure? And how much is it please

Accepted Answer

We are pleased to inform you that the COVID-19 sample collection for the PCR test is now available at our in-house Clinic with a price of USD 70 net per person.

Question 7

where is pick up point in male city

Accepted Answer

Pick up point is from the Velana International Airport, Villa hotels counter no. 67

Question 8

Hi, what airport do we fly to for this location?

Accepted Answer

Velana International Airport is the main international airport in the Maldives, it can be found by airport code MLE.

Question 9

Do they serve chicken?

Accepted Answer

All the meals booked along with accommodation (bed and breakfast, half board, full board or all inclusive ) are arranged in the main restaurant on buffets which includes international cuisines with Asian, veg and non-veg ( including chicken) foods. They do serve check in a la carte restaurants as well

Question 10

Is it possible to split the stay in a beach and water villa?

Accepted Answer

It is possible to book 02 different room categories

Question 11

Do we get jain food?In this rates breakfast n dinner is free or chargable?

Accepted Answer

Half Board includes daily breakfast & Dinner at our Main Restaurant buffet excluding drinksBed and breakfast Include daily breakfast at our Main Restaurant buffet excluding drinksWe do provide limited jain foods at the buffet.

Question 12

hello,My plane will arrive at 19:30, will you be able to arrange a transfer from Male airport to your resort at this time?

Accepted Answer

We will be able to arrange same day transfers for all international flights.

Question 13

What about childrens facilities?

Accepted Answer

No special facilities for child in the roomsChildren park and some activities available

Question 14

all inclusive  can be taken and have foods, drinks  in my villa

Accepted Answer

All meals included in meal plans are served in the main buffet style restaurant. Beverages included in All Inclusive meal plan are served in the resort outlets by glass, it is not possible to take the beverages to room.

Question 15

do you offer indian food

Accepted Answer

We are pleased to advise that all of the booked meals will be served from our main restaurant international buffet which will have Jain, veg, Indian meals as well.

Question 16

Hello, in full board do you serve chicken, beef and pork? The wine and beer is not included in all inclusive?

Accepted Answer

Full Board meal plan includes 3 daily meals in the main buffet style restaurant. Beef and chicken will be available from the buffet, dishes that include pork will be available from a la carte restaurants only.

Question 17

When is the best time to visit your property for the perfect beach holiday?

Accepted Answer

throughout the year

Question 18

If I go for the option with the breakfast only how much would I pay for a lunch per person at the restaurants in general?Thank you!

Accepted Answer

Superior beach BungalowBuffet Lunch at Bageecha Restaurant: USD 49.28 per person per meal excluding drinksBuffet Dinner at Bageecha Restaurant: USD 55.44 per person per meal excluding drinksWater Villas/ Haven VillasBuffet Lunch at Lagoon Restaurant: USD 61.60 per person per meal excluding drinksBuffet Dinner at Lagoon Restaurant: USD 67.76 per person per meal excluding drinks

Question 19

Hi there, what is the speed of the wifi and is it reliable for Zoom meetings for work purposes?

Accepted Answer

WiFi will be suitable for most commonly used services, in case you intend to use services involving high definition video streaming or similar the best option would be to purchase a traveler sim card at the airport upon arrival to the Maldives.

Question 20

How far from male

Accepted Answer

Please note that it will take 15-20minutes by speedboat from airport to resort-airport.

Question 21

is the all inclusive supplement included in the final booking price on booking.com

Accepted Answer

There are various offers available with different meal plan options, the meal plan will depend on which offer you select during the booking process.

Question 22

Ala carte is included in the all inclusive?

Accepted Answer

All meals included in meal plans are served in the main buffet style restaurant, a la carte restaurants will be charged extra.

Question 23

Which island is this hotel on? I need it for the online government form and cant find it. Also calling the hotel for 15 minutes on hold and no answer on an international call!

Accepted Answer

The Island name in health declaration form refers to local islands only, for resort bookings you can put the resort name in the same field.

Question 24

Can I upgrade room after booking

Accepted Answer

We offer room upgrade on chargeable and room availability basis for in house guests only at the time of their request after arrival tot the hotel.The current supplement for 2 adult is US$ 331.41 per night from Superior beach bungalow to Water villaThe current supplement for 2 adult is US$ 400.40 per night from Superior beach bungalow to Haven villaThe current supplement for additional 3rd adult is US$ 104.72 and child is US$ 55.44 per night We do not confirm room upgrade in advance hence please check with our reception after arrival.

Question 25

is transportation from airport to resort is free. if not how much is per person cost?

Accepted Answer

transfer cost is $130 per person roundtrip by speedboat

Question 26

Are children below 10 charged for meals and extra bed?

Accepted Answer

Accommodation rates will be based on the occupancy selected during the booking process. If the child is not included in booked room occupancy, additional fees for accommodation and meals will apply.

Question 27

Are the boat transfers from the Airport or Male? We wouldn't be necessarily coming from a flight because we are visiting Rasdhoo first.

Accepted Answer

Transfers are arranged from the Airport

Question 28

how can I book water villa  for 2 days and beach villa for 2 days together.

Accepted Answer

Kindly contact booking.com customer service regarding booking reservation. Thank you

Question 29

Hi, are the resort’s sports and gym facilities free to use?

Accepted Answer

Gym is available free of charge for all guests.

Question 30

what is customer service desk number?

Accepted Answer

Kindly contact booking.com customer service regarding your inquiry. Thank you

Question 31

for returning flight we need a pcr test. Pcr test is per person?

Accepted Answer

PCR testing is available at the resort and the price is USD70 per test conducted.

Question 32

Do you have have bathtub or indoor jacuzzi or indoor pool?

Accepted Answer

Bathtub

Question 33

I booke the deluxe beach villa and i need to know which restaurants i can attend please

Accepted Answer

All meals included in meal plans are served in the main buffet style restaurant, other a la carte restaurants will be charged extra.

Question 34

What are the dining options for rooms with breakfast and dinner included?Thx, Brian

Accepted Answer

Half Board includes daily breakfast & Dinner at our Main Restaurant buffet excluding drink

Question 35

Price of transportation is it included in the fees?

Accepted Answer

Transfers are separately chargeable

Question 36

We are egyptian couple planning to come on 20 sept,are we going to be allowed or no ?

Accepted Answer

We have started operation on July 15th and started allowing guests

Question 37

Hi. Do you provide with  iron and iron facilities in Beach bungalow?

Accepted Answer

Hi, you can actually request it from our housekeeping team.

Question 38

Hi, tomorrow me and my wife will arrive to the airport, how we can find your speed boat?

Accepted Answer

Can you provide us your booking ID or reference number?

Question 39

Hi, tomorrow me and my wife will arrive to the airport at 12:05 , how we can find your speed boat?

Accepted Answer

The representatives at our counter no.67 will provide you with all transfer details and assist with getting to the speedboat transfer.

Question 40

Will there be any additional charges charged at the hotel other than tax mentioned here

Accepted Answer

All extras are additionally changeable

Question 41

Hello,We're planning to visit 25th June onwards for a week. Are you open?

Accepted Answer

We are Open

Question 42

Can  you please arrange a private romantic dinner for 2 on the beach? If so,  how do I make arrangements. What type of menu do you offer? I have hotel reservation at your hotel for March 4th,5th and 6 th. Last year I stayed at Karummba and they arranged a romantic beach dinner for 2 . it was wonderful. I hope you have the same.  Please let me know.  Robbie Mukherjee

Accepted Answer

We do not offer free romantic dinners. Please send us a separate mail so that we can send you all additional menu charges.

Question 43

What drinks are included in the all inclusive package except wine and alcohol?

Accepted Answer

All Inclusive meal plan includes selected drinks during and outside of meal times. Soft drinks, bottled water, canned fruit juice, tea, coffee, beer, wine and hard liquors such as vodka, gin, whiskey are available as part of the meal plan inclusions.

Question 44

how can i come to hotel by airport, do you provide a transport ?

Accepted Answer

we will arrange speedboat transfer from Male Airport to our resort and vice versa for you according to the closest schedule of your international flights. The cost will be US$130 per person inclusive of taxes and service charge.

Question 45

can i visit your place to have lunch or dinner only without room booking?

Accepted Answer

sorry it is not possible

Question 46

Is transport to island and from island included in this price?

Accepted Answer

Transfers not included

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